FAQ

HOW CAN I MAKE AN ORDER?

We’ve aimed to make this process as easy as possible. If you follow these steps, your desired clothing will be zooming its way to you in no time.

  1. Find an item you want to buy
  2. Choose a colour from the product size and colour selection grid on the right hand side of the product page
  3. Click on the desired size in the product size and colour selection grid. Then click Add to Bag to add the item to your Shopping basket
  4. Once you’ve finished shopping, click on Shopping bag, located in the top right corner of the screen, or click the Go to checkout button on each product page.
  5. Once you reach the checkout screen, if you have a catalogue code, enter it in the box on the left. Otherwise, click the Checkout button
  6. If you are an existing Snowkinder customer, please enter your username and password and click Checkout
  7. If you’re a new Snokinder customer, you’ll need to register your details. Registering makes it easier to place orders in the future. The online instructions will guide you through the registration process. You have the option to continue without registering, but you will still need to input your personal details.
  8. Once you are logged in as either a new or existing customer, or have entered all relevant information, you will need confirm your delivery choice and then proceed to Payment
  9. Enter your payment details and click Confirm order
  10. You should see a message confirming your order has been placed and is being processed. An email confirmation will be sent to your registered email address
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QUICK AND SECURE PAYMENT

What payment methods can I use to pay?

Snowkinder.com accepts most major credit and debit cards; VISA, Mastercard.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

All payments on Snowkinder.com are made in EUR. If you use a card in a currency other than EUR, the rate of exchange and any additional fees will be set by your card issuer.

I HAVE A DISCOUNT CODE. CAN I USE IT ON MULTI-BUY ITEMS?

Yes you can. All our discounts can be used on multi-buys.

GIFT CARDS
Buy Gift Cards and proceed as you would for a normal purchase; Select the denomination (25, 50, 75, 100 and 200) you require and then click Add to bag. When purchasing your Gift Card, you can choose to have it sent to you, or directly to the intended recipient.. After the point of payment, you will then be asked to enter a personal message for the card, which will be attached to it for you.

HOW TO SPEND YOUR GIFT CARD ONLINE?

You (or the recipient) will have the opportunity to enter your 12 digit Gift Card code at the point of checkout on the website, when the Gift Card total will be deducted from the total cost of your purchase. There is no expiry date on this Gift Card.

WHAT IF MY ORDER COSTS MORE THAN THE VALUE OF THE GIFT CARD?

You can pay for any surplus order costs using a credit card.

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